Still not Convinced? Here's what our Customers have to Say:
|Rick Wall, Owner– Dirty'Z Transport, Winkler, MB|
“I was one of the Customers who requested this product so I am glad to hear my voice was heard. LoadlinkMobile is an asset—yes, absolutely—very convenient for me to use outside the office.”
|Jennifer Lowry – Salma Transport|
I just wanted to say thank-you for the lovely letter and gift I recently received from you in the mail. I really appreciate the extra effort your company makes to ensure your customers are happy and taken care of. We just opened our company back in November 2007 and I am using your company as a model for how we should serve our own customers. I really like the fact that I receive calls every now and again asking me if I am happy with the Load Link and if there are any concerns that I need addressed. In this industry excellent customer service is very rare and it doesn't have to be that way. I want our customers to be as satisfied with our service as I am with yours.
Thanks again and take care.
|WM Nicholls – Jack D Heins|
Hello Karen, I thought I would give you my thoughts about the load match program from TransCore Link Logistics. Even through we had a few contacts already which we wanted to work with, the decision to add the “Link” to the dispatch side was amazing. Within 20 mins of being posted, brokers were calling. As we set aside 5% for office expenses, the revenue generated, more than covers the cost of the program subscription. As with the side features, the tools are good for making decisions whether you want to take the freight or not.
Now as for the people at TransCore, you can’t find more helpful contacts. They answered my many questions, they call me to see how things are going or if I’m having problems with the program.
To sum it all up, on the wants or needs list, I feel it’s a “must have”. Sincerely,
|Alex Schauman – New Era Trucking|
TransCore Link Logistics
I've been aware of this site for a long time, and finally took the plunge. I'm glad I did. To begin with, the people at TransCore Link really know this industry, they're involved, helpful, and in touch with the challenges that we face everyday in trucking. As a result, they have put in place, stringent requirements for site approval and access. At first, I was a little put off by these recommendations, but soon realized the importance of such requests. Imagine the peace of mind I could have when booking loads with new clients from across the country. The security of knowing that TransCore Link did their homework, as well as providing further tools such as credit searches, make using TransCore Link the most effective way to improve, and accelerate our business.
Thank you TransCore Link and keep up the good work.
Wayne Stewart - Car-Way Freight Forwarding Ltd.:
We certainly commend you and the staff at Link Logistics for your work with the various children's charities and certainly Ronald McDonald House is a great charity to support. On another note, thank you for your efforts and the great tool that you provide to the Transportation Industry not only for Link, in its own right, but as well the opportunity you provide for us to reap the rewards when utilizing the services of Equifax Credit. We use both and are extremely satisfied. Keep up the good work. It is a pleasure being associated with you.
Mitch Helten - President, SPI International Transportation:
SPI International Transportation has been a member of Link Logistics since 1996. We have always been impressed by the way that Link Logistics asks for feedback and listens to provide innovative and better services to its members. In the past, SPI has used various similar services in North America and has found Link Logistics to be one of the best for their line of products, service and value.
|Dennis O'Connor - Vice-President, O'Connor's Distribution Inc.|
I must be perfectly honest with you: I am thrilled with your load and equipment matching system, especially the “Live” feature. I myself as well as my staff feel that it has enhanced our business since we have come onboard with Link.
Many Thanks & Best Regards
|Ann Hutchinson - Northern Export Transportation Services Ltd.:|
I would like to pass along my heartfelt thanks to your staff... Mainly Heather P. for all her help and patience. She was extremely courteous and her service was second to none. Although I was a bit of a pest in asking her questions and asking her to explain the theory behind most of her answers, she was extremely pleasant at all times... and very cooperative.
As well as someone from the tech side of the house, Jean-Francois J. who's patience far outweighs the patience of Jobe. I'm no computer guru but he walked me through everything that I needed to make happen and presto... all my computer link problems have been repaired.
Bravo Zulu to you and you staff.
|Rimas Zitkauskas - Trinet Transportation Inc.:|
Just wanted to let you know he Lucas was extremely patient and understanding with his help in setting up the Link program on our second networked computer
If all tech reps were as understanding, the wired world would be a better place.
Some comments from our New Customer Surveys:
- Very Good Customer support and service A++ Both David and Julia followed up each week. You are the best team
- Carlos and Louis are great
- Customer Service, is excellent and they were very helpful
- Julia Marshall was extremely helpful. I have had a positive experience
- Louis Changivy ma donne tous les reponses a mes questions ma ries bien conseille merci Louis
- It was a great experience, best customer service.
- Karen who set up the account very professional and a great attitude.
- We are happy with your service, everybody is helpful.
- Julia and Karen were both very friendly, very concerned about how I was doing with the program and very helpful.
- You are Top Notch
- Thanks to Pawan, Job well done.
- Everyone has been very helpful with any problems we've had. Good Job.
- I would like to thank Karen for a job well done. It's not too often you contact a individual who provides you with the details, explanations, and documentation you require immediately without error.
- David - Very pleasant, smart and always there to help.
- Everyone we talk to is really helpful. Thank you for all the great service.
- I feel good about this, that your service is very good.
- I am so happy & satisfied with the service.
- Karen has been really great to work with. Very helpful & friendly.
- David has been very kind to provide a good service.
- I would like to thank Karen for ensuring that I always am happy with your service and that things are going good.
- Changivy Louis Tres Bon Travailleur
- The whole staff - from the members I have been privileged to work with are amazing – I have never felt that when I speak to one of the staff that they don't care about me and my business personally.
- I was pleased with the level of follow up calls and the speed at which the account was set up. Keep it up.
- Louis excellent travail et attitude, mame chase pour Irene
- Mr. Pawan and Julie have been very co-operative and helpful
- All staff members that I dealt with were very helpful and willing to go the distance to make sure I understood the product and all its uses
- It's the best system ever
- Anybody I have dealt with has been great